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Understanding Cross-Cultural
Issues Increases Profits
By Mia Doucet
We were in a seminar, discussing international
trade. Up surfaced the thorny issue of lack of protection in
China for a company’s proprietary secrets. Without legal means
to protect its ideas and technologies, a Western company could
find itself out of profits, out of competition, and out of
existence.
Then an educated, thoughtful, sophisticated
Chinese expatriate murmured: "How can a person own an idea? More
important than ownership is that large numbers of people make a
living from the idea."
That was my introduction to an entirely
different world view of intellectual assets: To the Chinese
mind, an idea is not something you can own or sell. In China,
ideas are like air.
Would you ask a Westerner to pay for air?
How could a Western company, claiming long-term commitment to
China, put a price on technology that could benefit the entire
country? How could you refuse to share a document or design that
could bring good fortune to many people?
One Bowl of Rice, Five Eaters A Chinese
engineer explained that the overriding sentiment in her home
country has always been: "You will not be hungry. You will have
enough food." This mindset evolved from centuries of widespread
poverty. (Interestingly, Chinese show wealth and status through
elaborate banquets. I will feed you. You will not be hungry.
That is why eating everything on your plate is an insult to the
host. He has not been generous enough, or there would be food
left over.)
A survival strategy emerged of individuals
linking their fates to an inner circle of friends and family. By
sharing scarce resources, the group stood a better chance of
survival. Within this circle, there was no question of hoarding.
There was no question of individual claim over even the smallest
bowl of rice.
That cultural pattern persists today. Now the
group wants to share an idea as it once shared a bowl of rice.
Technology is the new scarce resource. Those of us who have
always had our own bowl of rice cannot comprehend that this way
of thinking could so permeate everyday business life in China.
No Stigma The thinking explains why no
stigma attaches to software piracy and intellectual property
infringement. In the Chinese engineer’s words: "If I have the
ability to learn it, it belongs to me now. We don’t think it’s
so serious to copy. Other people won’t look down on you if you
copy."
Not only is there no stigma, sharing information
adds to one’s social capital. So people look for opportunities
to share. The Vice President and General Manager of a
Germany-based automotive firm with a local staff of 1000 Chinese
told me, "In China, if the customer asks for something, the
local staff will deliver. We say, ‘Let’s look at this from three
or four sides, work out the pros and cons.’ But our Asian
colleagues are more willing to give the customer anything they
want: cost breakdowns, technical content, samples, company
secrets."
Pressures and Protection In joining the
World Trade Organization in 2001, China promised to do away with
intellectual property theft. So international pressures will
force change. Of course, when Chinese themselves begin to
innovate, they will seek protection for their ideas. Then change
will sprout from within.
But until then,
Western companies still have the challenge of protecting their
proprietary secrets. Rather than waiting for Beijing policy to
trickle down to local government levels for enforcement, there
is much that can be done internally.
Certainly,
companies need to remove the opportunity for theft at source.
Basic lock and key policies help prevent the out-flow of
secrets. They need to hire more carefully and train their
Chinese staff in American business practices.
Inner Circle Checkmate
But they can also
counteract the behavior with policies that build on the profound
Asian need for belonging to a close inner circle, where personal
connection, mutual trust, and the ability to depend on one
another unquestioningly guarantees survival.
The root cause
of the piracy dilemma is the very thought process. Once
companies understand that the cause and the cure are cultural,
they can build a strategy that in one stroke protects their
intellectual assets, respects people’s dignity, and creates
loyalty. In a country where senior management annual turnover
exceeds 43 percent, the economic results will be staggering.
Mia Doucet works
with companies who are determined to increase profits in the
Pacific Rim. She wrote China In Motion: 17 Secrets to Slashing
the Time to Production, to Market, and to Profits in China,
Japan and South Korea (November 2004). Mia can be reached at
1-800-240-8734. Her website is
www.chinainmotion.com
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